What is Apple Vacations’ Secret Shopper program?
At Apple Vacations, we pride ourselves on outstanding service and product. While we use Vacation Satisfaction Questionnaires as our standard in customer feedback, we now want to take it to another level. We are looking for Secret Shoppers, actual participants that consist of past, present, and future customers, who will report on their complete vacation experience.
What will I have to do if I am chosen?
First, Apple Vacations will ask you to be part of one of our Consumer Panels. The Consumer Panel is set up to get instantaneous feedback on many topics that affect Apple Vacations and the industry. In order to be eligible to be a Secret Shopper, you must a member of one of our consumer panels.
What will I get for being part of the Consumer Panel?
In addition to being considered to be a Secret Shopper, panelists will receive special discounts, coupons and promo codes.
Where will you post this round of Secret Shoppers?
We’ll be notifying Secret Shoppers individually.
How many Secret Shoppers will be chosen?
Apple Vacations plans to recruit 24 Secret Shoppers in a 12-month period, beginning Sept 2010.
What will I have to do if I am a Secret Shopper?
Secret Shoppers will keep a travel diary and honestly assess various elements of their vacation experience as determined by Apple Vacations. Most importantly, you can’t tell *anyone* that you have been picked as a Secret Shopper — the key to this program working is your anonymity while traveling so you can give us honest feedback.
How will I receive my discounts?
Discounts and promo codes will be sent periodically via the email address provided in your panel record when they are available.
Can I book any of these discounts via a travel agent?
Yes any discounts can be booked through a travel agent. All bookings will need to be verified.
What is Zoomerang?
Zoomerang is a survey platform that Apple Vacations uses for surveys. We are sending emails from Zoomerang because it allow us to track and update how many surveys you have completed. We ask that you approve anything sent from Zoomerang to your inbox. Our emails will always say they are from Apple Vacations in the “From” field but will be sent from Zoomerang.
Who can I contact with questions?
Any questions can be sent to firstname.lastname@example.org. We will respond to your questions within 24 hours Mon – Thurs.
What if I can’t answer all four surveys?
If you will unable to commit to four surveys we ask that you decline from the panel. You can drop out at anytime without penalty but will not be eligible for discounts.
Do I have to travel to fill out a survey?
No there is no travel necessary to fill out the four required surveys.
When will the program be open to apply for again?
Apple Vacations has not determined when the program will be open again for submissions. We will notify potential panelists via Twitter, Facebook and email.
Is there any purchase necessary to be on the panel?
There is no purchase necessary to be on the consumer panel.
I need to update my profile but how?
Send any updates to email@example.com and we will take care of your profile.