2017 Hurricane Irma

Hurricane Irma and Hurricane Jose

Updated Wed, Sept. 13, 2017- 3:30pm  ET

For the most current status, visit the National Hurricane Center website.

We have received reports from many Caribbean islands and resort hotels. Please refer to the hotel and destination status lists below for the latest information.

Important re-booking information for future travel

Special notification for bookings traveling to Sint Maarten/ St. Martin, St. Thomas and St. John in September 2017: All hotels in Sint Maarten/St. Martin, St. Thomas and St. John are closed through September 30. If you are booked to travel to these islands in September, Apple Vacations will be contacting you to reschedule your travel arrangements, beginning with bookings scheduled to depart in the next few days. If you booked through a travel agent, please contact your travel agent directly.  Apple Vacations is in the process of contacting all of our supplier in these resorts to assess the condition of the destinations overall including the hotels and airports. Please continue to check back to this site for the latest information.

Passengers booked to Caribbean islands at hotels currently not accepting arrivals: Passengers can re-book the same exact vacation for a later travel date. Apple Vacations and your hotel will waive change and cancellation fees. If applicable, AV-OK Total Vacation Security will transfer. Valid for travel through Dec. 15, 2017. Airline change fees will follow carrier rules. Passengers who are unable to re-book may cancel with a full refund in the form of a travel certificate.

For passengers scheduled to travel to affected Caribbean islands in near future:
If you purchased AV-OK Total Vacation Security, you may change or cancel with a full refund less the AV-OK premium. If not, please be advised that cancellation and change policies vary by hotel and airline. If you are scheduled to travel to any of the affected islands in the next few days, please contact your travel agent or our Reservations Call Center at 1-800-365-2775 and we will work with you to reschedule your travel arrangements. Please check with your airline at least 24 hours prior to your scheduled departure, and again before leaving for the airport. You can set up automatic flight alerts by visiting your airline’s website and entering your flight numbers. If you are traveling on a scheduled air flight that has been delayed or cancelled, your travel agent (if applicable) should contact Apple Vacations so that we can update your transfer/hotel accordingly. If you did not book through a travel agent, contact our Day of Departure Services Dept -800-517-2000, prompt 2, then prompt 1.

Airport closings/ Destination Status

Antigua

  • All hotels reporting guests safe
  • ANU airport has re-opened
  • Businesses are operating including most excursions
  • Storm has passed and island fared well. No structural damage to hotels and limited flooding in destination. Foliage and beach clean-up underway
  • See hotel links below for further updates

Bahamas (Nassau/ Paradise Island and Freeport)

  • Grand Bahama Airport (FPO) is open but U.S. Customs and Border Pre-Clearance is currently unavailable and will be reinstated at a later date
  • Nassau/Paradise Island Airport (NAS) opened at 5am local time Sunday 9/10
  • Throughout the major tourist areas including Nassau and Grand Bahama Island, hotels are resuming normal operations and visitors are returning to beaches and attractions
  • FPO- guests have been evacuated from the island
  • Official statement from Bahamas Ministry of Tourism

Dominican Republic-Punta Cana, La Romana, Puerto Plata and Samana

Puerto Rico

  • The airport remains open
  • The core of Irma passed north of Puerto Rico on Wed, 9/6/17
  • All of Apple Vacations customers are safe
  • The island fared well overall and power has generally returned; some hotels and buildings operating with generator

St. Kitts

  • The eye of Irma has passed to the north of St. Kitts & Nevis
  • Initial reports indicate that the island escaped severe damage and guests are safe

Sint Maarten/ St. Martin

  • All Apple Vacations customers are reported safe and off the island
  • Most Apple Vacations customers were flown to Punta Cana via Sunwing emergency flights Saturday am landing at 10:38 local time;  the few remaining passengers will be flown to Punta Cana on Sunwing emergency flights Sunday morning 9/10
  • In addition to Punta Cana, guests have been evacuated to San Juan, Guadeloupe and Charlotte NC
  •  Government reporting structural damage to their offices
  • The island has been without electricity since 6:00 am Wed, 9/6/17
  • The island suffered extensive damage overall
  • Many hotels are heavily damaged
  • The Sint Maarten Airport (SXM) closed at 2:00 pm on Tue, 9/5/17
  • Communications with the island is very limited
  • See hotel links below for further updates.

St. Thomas/ St. John/ St. Croix

  • The core of Irma passed through the islands on Wed, 9/6/17
  • All Apple Vacations customers are safe and off the islands- the last on a Marriott chartered cruise to San Juan
  • Royal Caribbean’s Majesty of the Seas will be extending its departure from St. Thomas to San Juan until 6 p.m. Wednesday 9/13 to accommodate anyone – visitors or residents – impacted by Hurricane Irma. There is additional capacity on board and registration has been extended until 3 p.m.Wednesday, at the Visitor Information Center at the West Indian Company (WICO) Havensight Dock. The American Red Cross and the Government of Puerto Rico are coordinating support on the ground in San Juan and are helping to re-book flights for passengers who will be arriving on Majesty of the Seas. Please be reminded that passengers are ultimately responsible for the costs associated with their stays in and onward journeys from San Juan, Puerto Rico.
  • The St. Thomas (STT) and St. John (STJ) Airports closed at 6:00pm on Tue, 9/5/17 and will remain closed through the weekend
  • St. Thomas and St. John sustained extensive damage; these islands are receiving relief, food and supplies through St. Croix military assistance and cruise ships; generators supplying electricity
  • Two cruise ships transported visitors from St. Thomas on Tuesday, September 12 from the West Indian Company (WICO) dock at Havensight. The Norwegian Sky will leave St. Thomas at 4 p.m. and take passengers directly to Miami. Royal Caribbean’s Majesty of the Seas is estimated to depart St. Thomas around 11 p.m. Tuesday for San Juan, Puerto Rico. If you are a visitor and are unable to communicate with hotel management to get on their list, please fill out this form: http://bit.ly/2eY50qq.
  • Curfew remains in full effect on STT and STJ
  • Reports indicate that the northeast portion of St. Thomas near Sugar Bay was hardest hit and fire/police stations sustained severe damage
  • There will be no inter-island ferry operations until further notice
  • There are limited communications with the islands at this time
  • St. Croix fared better than rest of USVI and was receiving commercial flights as of Friday 9/8/17
  • See hotel links below for further updates.

Turks & Caicos

  • PLS airport will open for commercial flights at 11:00am Monday, 9/11
  • No loss of life has been reported; customers safe in hotels with food and water
  • Electricity and communications remain out to many residences and properties
  • The island suffered localized flooding and some property damage, but overall fared better than expected and conditions continue to improve
  • See hotel links below for further updates.

We will update this document updated as we receive additional information.

Exclusive Vacation Flight Updates

Passengers traveling Philadelphia to Punta Cana through Mon. Sep. 11:

  1. Passengers on cancelled Frontier Airlines flights #104 and  #105 originally scheduled to operate on Wed. Sept. 6 can cancel and receive a full refund in the form of a travel certificate.
  2. Passengers can change their destination to a Frontier flight for Cancun, and Frontier will waive their standard change fees. Apple Vacations will waive change and cancel fees and transfer all monies including AV-OK Total Vacation Security to a new booking. Passengers must pay (or will receive) the difference in price. Valid for travel through Oct. 15, 2017.
  3. Passengers can rebook the same exact vacation for a later travel date. Change fees will be waived and original price will be honored. AV-OK Total Vacation Security will be transferred to new dates. Valid for travel through Oct. 15, 2017.

Passengers traveling to Punta Cana from Philadelphia, Pittsburgh, Cincinnati and St Louis from 9/9-9/11 via Frontier Airlines, Allegiant Air and Xtra Airways:

All flights are currently scheduled to depart on time.  Please check back here for the latest updates.

Airline Policies for Irma

See Antigua Hotel PoliciesStatus

See Freeport/Grand Bahama Island Policies/ Status 

See Nassau/Paradise Island Hotel Policies/ Status

See Puerto Plata Hotel Policies/ Status

See Punta Cana Hotel Policies/ Status

See Samana Hotel Policies/Status

See St. Croix Hotel PoliciesStatus

See St. Kitts Hotel Policies/ Status

See Sint Maarten/St. Martin Hotel PoliciesStatus

See St. Thomas/St. John/Puerto Rico Hotel PoliciesStatus

See Turks & Caicos Hotel Policies/ Status


Updated Wed. Sept. 6, 2017 -6:30 pm ET

Hurricane Irma is a category 5 storm. A hurricane warning is in effect for the following Apple Vacations destinations: the U.S. and British Virgin Islands, Puerto Rico, and Dominican Republic from Cabo Engano to northern border with Haiti including Punta Cana, Puerto Plata and Samana, Turks & Caicos and the southeastern Bahamas. A hurricane watch is in effect for the Central Bahamas and much of Cuba.

On the forecast track, the core of Irma will move near or just north of Puerto Rico tonight, pass near or just north of the coast of the Dominican Republic Thursday, and be near the Turks & Caicos and southeastern Bahamas late Thursday.

Maximum sustained winds have increased to 185 mph. Some fluctuations in intensity are likely during the next day or two, but Irma is forecast to remain a powerful category 4 or 5 hurricane during the next couple of days. For the most current status of Hurricane Irma, visit the National Hurricane Center website.

We have received reports from several Caribbean islands and resort hotels. Please refer to the hotel  and destination status lists below for the latest information.

Updated Monday, Sep. 4, 5:30 pm EDT

According to the National Hurricane Center, Category 4 Hurricane Irma is about 490 miles east of the Caribbean’s Leeward Islands, with maximum sustained winds of 130 mph. A turn toward the west is expected later today, followed by a west-northwestward turn late Tuesday. On the forecast track, the center of Irma will move closer to the Leeward Islands through Tuesday and then be near the northern Leeward Islands Tuesday night.

Hurricane Warnings have been issued for the Leeward Islands including Antigua, St. Kitts, Sint Maarten/ St. Martin. Hurricane Watches have been issued for the U.S. and British Virgin Islands, and Puerto Rico. Interests in the Dominican Republic, the Turks and Caicos Islands, and the southeastern Bahamas should monitor the progress of Irma.

Antigua’s V.C. Bird International Airport (ANU), will be officially closed at 4 pm Tuesday, 9/5/17 until sometime Thursday, the 9/6/17. The St. Martin Airport (SXM) will close at 2:00 pm on Tue, 9/5/17. We will keep this document updated as we receive additional information regarding airport closings.

For passengers scheduled to travel: If you purchased AV-OK Total Vacation Security, you may change or cancel with a full refund less the AV-OK premium. If not, please be advised that cancellation and change policies vary by hotel and airline. If you are scheduled to travel to any of the affected islands in the next few days, please contact your travel agent or our Reservations Call Center at 1-800-365-2775 and we will work with you to reschedule your travel arrangements. Please check with your airline at least 24 hours prior to your scheduled departure, and again before leaving for the airport. You can set up automatic flight alerts by visiting your airline’s website and entering your flight numbers. If you are traveling on a scheduled air flight that has been delayed or cancelled, your travel agent (if applicable) should contact Apple Vacations so that we can update your transfer/hotel accordingly. If you did not book through a travel agent, contact our Day of Departure Services Dept. 1-800-517-2000, prompt 2, then prompt 1.

For the most current status of Hurricane Irma, visit the National Hurricane Center website.

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