Apple Vacations’ Zika virus change and cancellation policies

Apr 7, 2016
Bookings made May 1, 2016 and onward

Information regarding the ZIKA virus has been widely publicized over the past several months, and travelers have had ample opportunity to adjust their travel plans. Therefore, all bookings made May 1, 2016 and onward are subject to Apple Vacations’ standard cancellation policy, as stated in the Apple Vacations Fair Trade Contract. There will be no exceptions to this policy, including travelers who are pregnant or trying to become pregnant.

Please consider the many benefits of purchasing AV-OK Total Vacation Security at the time of booking to avoid cancellation penalties and protect your travel investment.

Jan 29, 2016
Bookings made prior to May 1, 2016

For pregnant women and their traveling companions:

Exclusive Vacation Flights: Pregnant women and their traveling companions on the same booking may change their vacation to another date or destination, and Apple Vacations’ change fees will be waived. Any increase in package cost will be the responsibility of the vacationer. In accordance with Apple Vacations’ FTC, cancellation penalties will apply and will be returned in the form of a vacation certificate for future travel. A doctor’s note on official letterhead must be provided (send with booking number to customercare@applevacations.com). Vacation Certificates will be issued after the doctor’s note is received and will be valid for 24 months from the date of cancellation. Group bookings of six rooms or more have special restrictions– see your travel agent, or contact our Groups department at groups.phl@applevac.com.

Scheduled Air and Land-only packages: Some scheduled airlines and hotels are allowing cancellation or changes for passengers traveling to affected destinations. Apple Vacations will honor scheduled airline policies and will make every effort to reduce hotel penalties. Apple Vacations will waive its own change and cancel fees for scheduled air and land-only travel but will enforce any airline or hotel penalties. Allowed refunds will be issued to the original form of payment. A doctor’s note on official letterhead must be provided (send with booking number to customercare@applevacations.com).

As always, passengers with AV-OK Vacation Security may cancel for any reason. Depending on the coverage purchased, passengers will receive their refund in either vacation certificates or in their original form of payment (less the non-refundable AV-OK plan payment).

Center for Disease Control & Prevention >

World Health Organization statement on Zika virus >

Cancun, Quintana Roo – Minister of Health >

Map of Zika cases in Mexico>

Mexico’s Ministry of Health >

Ministry of Tourism of the Dominican Republic >