Say YES to Customer Service!
April 26, 2010 at 1:21 pm
POSTED BY: Eileen Herncane
CATEGORY: Apple Advantages, At Your Service
Travel Agents, and even Apple Vacations, are often asked … why book with you, when I can go direct and book with an On-Line Travel Site and save a few dollars.
I say step back and look at the big picture. What are you really saving? OK, you might on occasion save a few dollars, if anything… but what are you getting in return? What if there is a problem, or a delay or change in plans, who is there to help you? Don’t you want a travel agent and a reliable Tour Operator like Apple Vacations to take care of you? Don’t you want a customer service team and representatives in your travel destination?
A friend of mine was planning a trip to New York for an event last fall. I told her to book through the hotel website as the cancellation policy was 4PM day of arrival. She found a rate of $20.00 less with an On-Line Travel Site. I said don’t do it! She did and when the event was moved by one day she was out 100% the cost of the room. She called and asked me for help, and there was nothing anyone could do. They would not allow her to move the date by 1 day. So she paid for a room she never used. …Read More>>
Comment | Tags: Ask an Agent, Beach Vacation, Customer Service, Family Vacation, On-Line Booking, Preparation, Travel Agents, Trip Insurance | More Posts From: Eileen Herncane



Who says Empty Nesters can’t have fun? No more kids - it’s just the two of us now. I decided it’s time to go on vacation with my hubby to Cancun/Riviera Maya. Don’t get me wrong, we love our daughter and had many wonderful family vacations along with friends to Cancun and Punta Cana, but it was time for just the two of us to do whatever we pleased. And we did! From the USA3000 flight to our transfer to the hotel, everything went smoothly. We stayed at the all-inclusive Iberostar Paraiso Maya. The hotel was just beautiful with its warm colors and Mayan architecture - so picturesque. The staff were so friendly they couldn’t do enough for you. We thought we were on our honeymoon again with concierge service, a Jacuzzi in the room, full mini-bar stocked daily, 24 hour room service, flower petals on our bed and flowers in the Jacuzzi (along with bubble bath) we definitely were getting spoiled. We also had a private pool in our building. The gourmet restaurants were superb from the food and service to the presentation; we looked forward to dining every day. We were trying to fit it all in, a little time at the hotel’s lazy river pool, a little time at their spectacular beach, a visit to their disco, some snorkeling and a trip to the quaint and vibrant town of Playa del Carmen, with its own ambiance of culture was fascinating. A little tequila, a little Mohito’s, a little dancing - we were having a blast. A great, much needed, mid-winter break. The only regret – 4 nights is not enough, so much to see and do, next time definitely 7 nights. So to all you empty nesters, revive yourselves, take the blues away - take a vacation! What are you waiting for – it’s your time.
Many moons ago, an early September morning, I was at what was then the Radisson Cable Beach in the Bahamas talking to a couple enjoying a long weekend. They told me it was their “vacation from their vacation”. They had just done a week at a theme park in Florida. They then the took their kids home, got them back to school , and now they were on THEIR vacation. At the time I didn’t get it, how mean to dump the kids off and go away without them. Fast forward 12 years - AND NOW I GET IT!!!
